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FAQ

1. General questions about the congress

  • 1.2 Is the Agora Congress held in person or virtually?
    Since 1998, the Agora Congress has been held in person, offering participants unique opportunities for exchange and networking.

  • 1.3 What is the official language of the Agora Congress?
    The official languages of the conference are English and Italian. Simultaneous translation will be provided free of charge in each conference room.

  • 1.4 How can I apply for a visa to attend the Agora Congress?
    We do not process visas or contact the relevant authorities on behalf of participants. However, to facilitate the process, we can send an invitation letter, which can be used to apply for a visa. Information on how to obtain the letter is available on the conference website, in the "Plan Your Trip" section.

  • 1.5 How can I book my hotel?
    In the "Hotel" section you can contact our travel agency, which will support you in choosing the solution that best suits your needs, or book the hotel independently through our online platform at this link.

  • 1.6 Where can I leave my personal belongings during the Agora Congress? Is there a cloakroom?
    A cloakroom service is available free of charge for all 3 days of the Congress.

2. Registration and cancellation

  • 2.1 Order Confirmation
    If you pay by credit card, you will receive an email confirming your registration within a few minutes. If you choose to pay by bank transfer, you will receive an email with the information needed to make the payment, which must be completed within 3 days. Only at the end of the procedure will your order be considered confirmed.
    If you do not receive the email, we recommend checking your "SPAM" or "Junk Mail" folder and marking the address as safe.

  • 2.2 Cancellation Policy
    Cancellation of membership must be requested in writing.
    In accordance with the cancellation policy accepted at the time of registration:

    • For cancellation requests received by September 9, 2025, 50% of the registration fee will be refunded;

    • For cancellation requests received after September 9, 2025 or in case of non-participation or partial participation, no refund will be provided.

3. Registration for the conference

  • 3.1 How can I register for the Agora Congress?

    • Online Registration: Register via the dedicated "Registration" page by following the simple online registration process. Fill in the required information to complete the registration and proceed to payment (credit card, bank transfer).

    • On-site registration: in case it is not possible to pay online, it is possible to register on-site by paying during the Congress days (credit card).
      Exhibitors can register for the conference via their corporate account. For more information, visit the dedicated “Expo and Sponsor” page.

  • 3.2 How can I collect the badge?
    Each badge is nominative, so each participant must collect their badge personally by scanning the QR Code from the confirmation letter at the automatic totems on site.

  • 3.3 I have not received the confirmation letter. When will I receive it?
    Confirmation letters are sent out starting one month before the event, on a weekly basis. If you have not received a letter, we recommend checking your "SPAM" or "Junk Mail" folder in your email inbox.

  • 3.4 What are the different accesses for the congress badges?
    Please visit the "Registrations" page to view the types, costs and access to each conference badge.

  • 3.5 Can I add services to my existing subscription?
    You can change the services associated with your subscription at any time by accessing your reserved area.

  • 3.6 Is there a specific badge for journalists?
    Journalists can obtain accreditation by filling out the press accreditation form, available in the reserved section “Press & Media”. The name will be evaluated by the Agorà press office, which will contact you to provide you with all the details.

4. Conference dinner

  • 4.1 How can I register for the conference dinner?
    The dinner is a stand-alone event, not included in the conference registration.
    In order to register, you can add the purchase of the “Congress Dinner” service at the time of registration or later by accessing your account.
    You will find all the information about the dinner on the page dedicated to this link.

  • 4.2 Can I bring a companion?
    When purchasing the “Congress Dinner” service, it will be possible to purchase access for up to 4 companions.

5. Account

  • 5.1 How do I create and activate my account?
    Go to the “Create your registration” section and enter your data. Once the operation is complete, you will receive an email with your new username (email address) and password (8-digit numeric code).

  • 5.2 I forgot my login details. How can I recover them?
    Go to the “Recover private login data” section and enter your email address. You will receive instructions to reset your password.

6. Billing

  • 6.1 I have not received my invoice / where can I find my invoice?
    A courtesy copy of the invoice is sent from the email address lucia.guerra@societamedicinaestetica.it.
    For any problem, you can write an email to l.guerra@agora.clinic or call +39 02 86453780 (extension 2). The invoice will also always be available in your electronic tax drawer.

  • 6.2 If the registration is in my name, can I request invoicing for another person/entity?
    Yes, during the registration process you can enter your billing information, which may be different from the member's.

  • 6.3 If I am a resident abroad, can I request VAT exemption?
    No, because the event takes place on Italian territory and all services are subject to VAT.

7. Accreditation and certificates

  • 7.1 Who can obtain a certificate of participation and how can I obtain it?
    The certificate of participation is reserved for the following congress categories: delegates, speakers, faculty, medical aesthetic assistant of the congress. Before issuing, the secretariat reserves the right to verify the actual printing of the badge and participation in the congress.
    The certificate will be sent in digital format via email within one week of the end of the conference, to the address used for registration.

  • 7.2 Is the congress ECM accredited?
    The Agorà Congress is not accredited, but a free FAD course will be reserved, which will guarantee the provision of training credits, for those entitled.
    The course is aimed at the following congress categories: delegates, speakers, faculty, and is reserved for medical surgeons and dentists who have attended at least 70% of the congress sessions.

FAQ RELATORI

Speakers FAQ

1. Abstract Submission

  • 1.1 How can I submit my abstracts and become a speaker?
    Go to the “Abstract Submission” section of the Speaker page and fill out the dedicated form. Your abstract will be examined by the Scientific Committee and you will receive an email with the outcome of the evaluation regarding its inclusion in the program.

  • 1.2 What are the deadlines for submitting abstracts and how can I check if my abstracts have been included in the scientific programme?
    The deadline for submitting abstracts is indicated on the submission page and varies annually.
    Abstracts are evaluated on a first come, first served basis, so it is advisable to submit them as early as possible.
    Once you have submitted your abstract, you can check its status using the PIN included in your confirmation email. The possible statuses are:

    • Sent: Abstract received, awaiting review.

    • Under evaluation: Abstract under review by the Scientific Committee.

    • To be reviewed: Changes are needed to comply with regulations.

    • Rejected: Your abstract has not been accepted (e.g. sessions already full).

    • Accepted: Abstract selected and awaiting assignment to a session.
      You will receive confirmation of acceptance and updated status by email.

  • 1.3 When will I know in which session I will present my paper?
    The preliminary program of the conference will be published by the end of July. We invite you to check for any changes until the final program is published. Please check your email regularly for updated versions of the program.

2. Registration and funding

  • 2.1 Once I submit an abstract, do I have to pay the registration fee or am I already registered?
    After receiving the email confirming the acceptance of your abstract, you will need to complete your registration for the conference, including the registration fee.

    • Payment can be made directly or through a conference sponsor company.

    • If a non-sponsoring company wants to cover your membership, follow the normal process and enter the company's billing information.

3. Guidelines for sessions and presentations

  • 3.1 Where can I find guidelines for preparing presentations?
    The guidelines are available during the abstract submission phase and will be sent both in the acceptance confirmation letter and in the registration email.

  • 3.2 How can I upload my presentations?
    Presentations must be uploaded to the Slide Centre/Speaker Preview.

    • You must confirm your presence at the Slide Centre, even if you wish to use your own computer.

    • It will not be possible to connect your computer directly from the podium; all connections are made from the control room.

  • 3.3 I can no longer participate as a speaker. Can I record my presentation or nominate a substitute?

    • It is not possible to submit recorded or remote reports.

    • It is possible to indicate a substitute by contacting the organizing secretariat, which will evaluate and approve the change.

    • It is not possible to make changes directly in the room at the time of the presentation.

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